/* Netflixcentral Help — shared styles */
:root {
  --brand: #b31010;
  --brand-dark: #631818;
  --accent: #a50e0e;
  --ink: #0f172a;
  --muted: #475569;
  --line: #e2e8f0;
  --bg: #ffffff;
  --bg-soft: #f1f5f9;
  --warn-bg: #fff7ed;
  --warn-ink: #9a3412;
  --radius: 14px;
  --shadow: 0 6px 24px rgba(15, 23, 42, .08);
  --max: 1160px;
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  font-family: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;
  color: var(--ink);
  background: var(--bg);
  line-height: 1.6;
  font-size: 16px;
}
img { max-width: 100%; display: block; }
a { color: var(--brand); }
a:hover { color: var(--brand-dark); }
h1, h2, h3, h4 { line-height: 1.2; margin: 0 0 .6em; }
h1 { font-size: clamp(2rem, 4.5vw, 3rem); }
h2 { font-size: clamp(1.5rem, 3vw, 2.1rem); }
h3 { font-size: 1.2rem; }
p { margin: 0 0 1em; }

.container { max-width: var(--max); margin: 0 auto; padding: 0 16px; }
.section { padding: 64px 0; }
.section.soft { background: var(--bg-soft); }
.section-head { max-width: 720px; margin-bottom: 36px; }
.section-head.center { text-align: center; margin-left: auto; margin-right: auto; }
.eyebrow { text-transform: uppercase; letter-spacing: .08em; font-size: .78rem; font-weight: 700; color: var(--accent); margin-bottom: .5em; display: block; }
.lead { font-size: 1.125rem; color: var(--muted); }

.skip-link { position: absolute; left: -999px; top: 0; background: #000; color: #fff; padding: 8px 12px; z-index: 100; }
.skip-link:focus { left: 8px; }

/* Disclaimer bar */
.notice-bar { background: var(--warn-bg); color: var(--warn-ink); font-size: .85rem; text-align: center; padding: 8px 16px; border-bottom: 1px solid #fed7aa; }
.notice-bar a { color: inherit; font-weight: 600; }

/* Header */
.site-header { position: sticky; top: 0; z-index: 50; background: rgba(255,255,255,.96); backdrop-filter: blur(8px); border-bottom: 1px solid var(--line); }
.nav { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-height: 68px; }
.logo { display: flex; align-items: center; gap: 10px; text-decoration: none; color: var(--ink); font-weight: 800; font-size: 1.15rem; }
.logo-mark {width: 36px;height: 36px;border-radius: 10px;background: linear-gradient(135deg, #de0d0d, #4f1a1a);display: grid;place-items: center;color: #fff;}
.nav-links { display: flex; align-items: center; gap: 4px; list-style: none; margin: 0; padding: 0; }
.nav-links a { text-decoration: none; color: var(--ink); font-weight: 500; padding: 8px 12px; border-radius: 8px; }
.nav-links a:hover, .nav-links a[aria-current="page"] { background: var(--bg-soft); color: var(--brand); }
.nav-toggle { display: none; background: none; border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; cursor: pointer; }

/* Buttons */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; padding: 12px 22px; border-radius: 999px; font-weight: 700; text-decoration: none; border: 2px solid transparent; cursor: pointer; font-size: 1rem; transition: transform .15s, background .15s; }
.btn:hover { transform: translateY(-1px); }
.btn-primary {background: #bb1010;color: #fff;}
.btn-primary:hover { background: var(--brand-dark); color: #fff; }
.btn-outline { border-color: var(--brand); color: var(--brand); background: #fff; }
.btn-light { background: #fff; color: var(--brand-dark); }
.btn-sm { padding: 8px 16px; font-size: .92rem; }

/* Hero */
.hero {background: linear-gradient(135deg, #eff6ff 0%, #ffecec 100%);padding: 72px 0 64px;}
.hero-grid { display: grid; grid-template-columns: 1.2fr 1fr; gap: 48px; align-items: center; }
.hero-actions { display: flex; flex-wrap: wrap; gap: 12px; margin: 24px 0 16px; }
.hero-note { font-size: .88rem; color: var(--muted); }
.hero-card { background: #fff; border-radius: var(--radius); box-shadow: var(--shadow); padding: 28px; }
.hero-card .phone-big { font-size: 1.8rem; font-weight: 800; color: var(--brand); text-decoration: none; display: block; margin: 6px 0 12px; }
.check-list { list-style: none; padding: 0; margin: 0; }
.check-list li { padding-left: 28px; position: relative; margin-bottom: 10px; }
.check-list li::before { content: "✓"; position: absolute; left: 0; color: var(--accent); font-weight: 800; }

.page-hero { background: linear-gradient(135deg, #eff6ff 0%, #ecfeff 100%); padding: 56px 0 44px; }
.breadcrumb { font-size: .88rem; color: var(--muted); margin-bottom: 10px; }
.breadcrumb a { color: var(--muted); }

/* Grids & cards */
.grid { display: grid; gap: 24px; }
.grid-2 { grid-template-columns: repeat(2, 1fr); }
.grid-3 { grid-template-columns: repeat(3, 1fr); }
.grid-4 { grid-template-columns: repeat(4, 1fr); }
.card { background: #fff; border: 1px solid var(--line); border-radius: var(--radius); padding: 24px; }
.card.hover:hover { box-shadow: var(--shadow); border-color: transparent; }
.card p:last-child { margin-bottom: 0; }
.icon { width: 48px; height: 48px; border-radius: 12px; background: #dbeafe; color: var(--brand); display: grid; place-items: center; font-size: 1.4rem; margin-bottom: 14px; }
.icon.teal { background: #ccfbf1; color: #0f766e; }

.stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; text-align: center; }
.stat strong { display: block; font-size: 2rem; color: var(--brand); }
.stat span { color: var(--muted); font-size: .92rem; }

.steps { counter-reset: step; }
.step { position: relative; padding-top: 56px; }
.step::before { counter-increment: step; content: counter(step); position: absolute; top: 0; left: 24px; width: 40px; height: 40px; border-radius: 50%; background: var(--brand); color: #fff; font-weight: 800; display: grid; place-items: center; margin-top: 20px; }

.quote { font-style: italic; color: var(--ink); }
.quote-by { font-size: .9rem; color: var(--muted); font-style: normal; }
.stars { color: #f59e0b; letter-spacing: 2px; }

/* Help-issue table like a directory */
.issue-list { list-style: none; margin: 0; padding: 0; border: 1px solid var(--line); border-radius: var(--radius); overflow: hidden; }
.issue-list li { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--line); background: #fff; }
.issue-list li:last-child { border-bottom: 0; }
.issue-list .tag { font-size: .78rem; background: var(--bg-soft); padding: 3px 10px; border-radius: 999px; color: var(--muted); white-space: nowrap; }

/* Info table */
.info-table { width: 100%; border-collapse: collapse; background: #fff; border-radius: var(--radius); overflow: hidden; border: 1px solid var(--line); }
.info-table th, .info-table td { text-align: left; padding: 14px 16px; border-bottom: 1px solid var(--line); vertical-align: top; }
.info-table th { background: var(--bg-soft); width: 34%; font-weight: 600; }
.info-table tr:last-child th, .info-table tr:last-child td { border-bottom: 0; }

/* FAQ */
.faq details { background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 4px 20px; margin-bottom: 12px; }
.faq summary { cursor: pointer; font-weight: 600; padding: 14px 0; list-style: none; position: relative; padding-right: 28px; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: "+"; position: absolute; right: 0; top: 10px; font-size: 1.4rem; color: var(--brand); }
.faq details[open] summary::after { content: "–"; }
.faq details p { color: var(--muted); }

/* Guides */
.guide { scroll-margin-top: 90px; }
.guide ol, .guide ul { padding-left: 1.25em; }
.guide li { margin-bottom: .4em; }
.toc { position: sticky; top: 90px; }
.toc ul { list-style: none; padding: 0; margin: 0; }
.toc a { display: block; padding: 6px 0; text-decoration: none; color: var(--muted); font-size: .95rem; }
.toc a:hover { color: var(--brand); }
.layout-sidebar { display: grid; grid-template-columns: 260px 1fr; gap: 40px; align-items: start; }
.tip { background: #ecfeff; border-left: 4px solid var(--accent); padding: 12px 16px; border-radius: 8px; margin: 12px 0 16px; }

/* Legal pages */
.legal { max-width: 860px; }
.legal h2 { font-size: 1.35rem; margin-top: 2em; scroll-margin-top: 90px; }
.legal h3 { font-size: 1.05rem; margin-top: 1.4em; }
.legal ul { padding-left: 1.25em; }
.legal .updated { color: var(--muted); font-size: .92rem; }
.callout { background: var(--warn-bg); border: 1px solid #fed7aa; color: var(--warn-ink); border-radius: 12px; padding: 16px 20px; margin: 20px 0; }

/* Forms */
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-grid .full { grid-column: 1 / -1; }
label { font-weight: 600; font-size: .92rem; display: block; margin-bottom: 6px; }
input, select, textarea { width: 100%; padding: 12px 14px; border: 1px solid #cbd5e1; border-radius: 10px; font: inherit; background: #fff; }
input:focus, select:focus, textarea:focus { outline: 3px solid #bfdbfe; border-color: var(--brand); }
.checkbox { display: flex; gap: 10px; align-items: flex-start; font-weight: 400; }
.checkbox input { width: auto; margin-top: 4px; }
.form-msg { margin-top: 12px; padding: 12px 16px; border-radius: 10px; display: none; }
.form-msg.show { display: block; background: #ecfdf5; color: #065f46; border: 1px solid #a7f3d0; }

/* CTA band */
.cta-band { background: linear-gradient(135deg, var(--brand), var(--accent)); color: #fff; border-radius: 20px; padding: 40px; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 20px; }
.cta-band h2 { margin: 0 0 6px; }
.cta-band p { margin: 0; opacity: .92; }

/* Footer */
.site-footer { background: #0b1220; color: #cbd5e1; padding: 56px 0 24px; margin-top: 0; font-size: .95rem; }
.site-footer a { color: #e2e8f0; text-decoration: none; }
.site-footer a:hover { text-decoration: underline; }
.footer-grid { display: grid; grid-template-columns: 1.4fr 1fr 1fr 1.2fr; gap: 32px; }
.footer-grid h4 { color: #fff; font-size: 1rem; }
.footer-grid ul { list-style: none; padding: 0; margin: 0; }
.footer-grid li { margin-bottom: 8px; }
.footer-legal { border-top: 1px solid #1e293b; margin-top: 40px; padding-top: 20px; font-size: .82rem; color: #94a3b8; }
.footer-legal p { margin-bottom: .6em; }

/* Sticky call button on mobile */
.call-fab { display: none; position: fixed; bottom: 16px; left: 16px; right: 16px; z-index: 60; text-align: center; box-shadow: var(--shadow); }

/* Cookie banner */
.cookie { position: fixed; bottom: 16px; right: 16px; max-width: 420px; background: #fff; border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow); padding: 18px; z-index: 70; display: none; font-size: .92rem; }
.cookie.show { display: block; }
.cookie .row { display: flex; gap: 8px; margin-top: 12px; flex-wrap: wrap; }

/* Responsive */
@media (max-width: 980px) {
  .hero-grid, .layout-sidebar { grid-template-columns: 1fr; }
  .grid-4 { grid-template-columns: repeat(2, 1fr); }
  .grid-3 { grid-template-columns: repeat(2, 1fr); }
  .footer-grid { grid-template-columns: 1fr 1fr; }
  .toc { position: static; }
}
@media (max-width: 820px) {
  .nav-toggle { display: inline-block; }
  .nav-links { display: none; position: absolute; top: 100%; left: 0; right: 0; background: #fff; flex-direction: column; align-items: stretch; padding: 12px 16px; border-bottom: 1px solid var(--line); }
  .nav-links.open { display: flex; }
  .nav-links a { padding: 12px; }
  .nav .btn-call-header { display: none; }
}
@media (max-width: 640px) {
  .section { padding: 48px 0; }
  .grid-2, .grid-3, .grid-4, .form-grid, .footer-grid { grid-template-columns: 1fr; }
  .stats { grid-template-columns: repeat(2, 1fr); }
  .cta-band { padding: 28px 20px; }
  .call-fab { display: inline-flex; }
  body { padding-bottom: 76px; }
  .cookie { left: 16px; right: 16px; bottom: 84px; max-width: none; }
  .issue-list li { flex-direction: column; align-items: flex-start; }
  .info-table th { width: 40%; }
}

/* ---- Directory-style additions ---- */
.nav-links li { position: relative; }
.nav-links .sub { display: none; position: absolute; top: 100%; left: 0; min-width: 230px; background: #fff; border: 1px solid var(--line); border-radius: 12px; box-shadow: var(--shadow); list-style: none; margin: 0; padding: 8px; z-index: 60; }
.nav-links .has-sub:hover > .sub, .nav-links .has-sub:focus-within > .sub { display: block; }
.nav-links .sub a { display: block; white-space: nowrap; }
.nav-links .caret { font-size: .7rem; margin-left: 4px; }
@media (max-width: 820px) {
  .nav-links .sub { display: block; position: static; border: 0; box-shadow: none; padding: 0 0 0 14px; min-width: 0; }
  .nav-links .caret { display: none; }
  .nav-links .group-label { display: block; padding: 12px 12px 4px; font-weight: 700; color: var(--muted); font-size: .8rem; text-transform: uppercase; letter-spacing: .06em; }
}
.group-label { display: none; }
@media (min-width: 821px) { .group-label { display: none !important; } }

.search-box { display: flex; gap: 10px; max-width: 640px; }
.search-box input { flex: 1; font-size: 1.05rem; padding: 14px 18px; border-radius: 999px; }
.alpha { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 28px; padding: 0; list-style: none; }
.alpha a { display: grid; place-items: center; min-width: 36px; height: 36px; padding: 0 8px; border: 1px solid var(--line); border-radius: 8px; text-decoration: none; font-weight: 600; background: #fff; }
.alpha a:hover { background: var(--brand); color: #fff; border-color: var(--brand); }
.company-group { margin-bottom: 36px; scroll-margin-top: 90px; }
.company-group h2 { border-bottom: 2px solid var(--line); padding-bottom: 8px; }
.company-list { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; list-style: none; padding: 0; margin: 0; }
.company-list li { background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 14px 16px; }
.company-list strong { display: block; }
.company-list .cat { font-size: .78rem; color: var(--muted); display: block; margin-bottom: 6px; }
.company-list a.ext { font-size: .9rem; font-weight: 600; }
.result-count { color: var(--muted); margin: 14px 0 20px; }
.pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0 0; }
.pill { border: 1px solid var(--line); background: #fff; border-radius: 999px; padding: 6px 14px; font-size: .9rem; cursor: pointer; font: inherit; }
.pill.on, .pill:hover { background: var(--brand); color: #fff; border-color: var(--brand); }
.team-card .avatar { width: 64px; height: 64px; border-radius: 50%; background: linear-gradient(135deg, var(--brand), var(--accent)); color: #fff; display: grid; place-items: center; font-weight: 800; font-size: 1.3rem; margin-bottom: 12px; }
.timeline { list-style: none; margin: 0; padding: 0 0 0 22px; border-left: 3px solid var(--line); }
.timeline li { position: relative; padding: 0 0 26px 22px; }
.timeline li::before { content: ""; position: absolute; left: -31px; top: 6px; width: 14px; height: 14px; border-radius: 50%; background: var(--brand); border: 3px solid #fff; box-shadow: 0 0 0 2px var(--brand); }
.timeline h3 { margin-bottom: .2em; }
.timeline .when { font-size: .85rem; font-weight: 700; color: var(--accent); }
.article-meta { color: var(--muted); font-size: .9rem; }
@media (max-width: 980px) { .company-list { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 640px) { .company-list { grid-template-columns: 1fr; } .search-box { flex-direction: column; } }